Return Policy

Sweetgo is engaged in 100% customer satisfication! If you are unsatisfied for any reason, you may return your purchase within 30 days of the ship date.

Return Caution:

1. Email with your order number and you will receive your return authorization in 2 business day. If item is defective or damaged in shipping, we will replace a new item for free and we will afford the shipping fee, or a full refund if you want. In all other cases, buyer is responsible for return shipping fee and may ship back the item using the carrier of his/her choice.

2. Return the item within 30 days of the ship date-WITH ORIGINAL PACKAGING. 

3. Return shipping address: We will provide you a new address when we approve your return apply by email

4. We do not accept any returns after 30 days from ship date.

5. If the package was damaged in shipping, please contact us by email within 5 days of delivery and we will work with you to quickly resolve the issue.